Liverpool FC

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Casual Catering & Hospitality Coordinator Role - Season 18/19

Term: 2018/19 Season (Casual Work - Monday - Friday 8am - 4pm)

Location: LFC HQ, 20 Chapel Street, Liverpool, L3 9AG

Salary: £10.00 per hour

Application closing date: 27/02/2019

As the Catering & Hospitality Coordinator at Chapel Street, you are to contribute to the provision of a quality service to meet standards in line with agreed duties and procedures, so that the reputation of Liverpool Football Club's catering and services function is maintained and enhanced.  Always demonstrate professional and polite behaviour, excellent communication and organisational skills along with the ability to problem solve.

Key Person Specifications / Responsibilities:

  • General daily kitchen cleaning, including the loading and unloading of dishwashers, cleaning the sinks and worktops the insides of cupboards and drawers and other kitchen equipment such as coffee machines and microwaves to follow a cleaning schedule throughout each day.
  • Weekly deep cleaning of kitchen areas, meeting room cupboards and fridges.
  • Ensure all meeting rooms are clean, tidy and stocked as appropriate throughout each day i.e. chairs, flip charts, paper and pens, clocks, glasses, cups, saucers etc.
  • Using Outlook manage and prepare the meeting rooms / bookings and clean away once meetings have finished.
  • Check food deliveries as required, assist with stock taking and prepare ‘shopping lists’ as necessary, this includes kitchenware / cutlery. Store all stock correctly and use any food products in rotation.
  • Regularly liaise with Reception to remain updated on any ad-hoc meetings and refreshments which may occur/required.
  • Liaise with suppliers and manage the milk and fruit orders we have set up on standing orders, contact the companies directly regarding any changes, report any issue to the Operations & Office Manager. 
  • Place coffee capsule orders with Lavazza directly via email (cc Reception and Operations & Office Manager), manage the amount being ordered and distribute across all 6 kitchens on site.
  • Ensure vending machine is stocked and priced accordingly.
  • Ensure all aspects of security, so that established good practices are adhered to.
  •  1)Security of cash
  •  2)Security of stock
  • Log costs for meetings via the “Journal” once a month and submit to Conference and Events.
  • Ensure that all rubbish is placed in the bins, all cardboard is flattened and placed by the bins, and all kitchen rubbish is disposed of or recycled correctly in the appropriate bins.
  • Report any unsafe practices or broken machinery / equipment and accidents to the Operations & Office Manager, so that remedial action can be taken immediately.
  • Use all equipment as trained observing all safe practices, so that accidents are avoided

 

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Chapel Street.

Chefs - Commis Chef - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.25 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard-working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our state of the art kitchens our brigade of chefs are responsible for preparing, cooking and serving a variety of high quality menus for over approximately eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications to be considered for this role. Experience is desirable but not essential at this Level.

Please apply only if you can provide qualifications or references to support your application.

 

Additional Information:

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Lead Chef - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £14.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.​
  • We cannot offer you an interview if you apply for multiple roles.

Our hard-working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our state of the art kitchens our brigade of chefs are responsible for preparing, cooking and serving a variety of high quality menus for over approximately eight thousand covers on matchdays. Our Lead Chefs must have the personality and skill set to oversee the smooth running of a kitchen operation for a level of hospitality within the Stadium.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience to be considered for the relevant Chef grade you have applied for.

Please apply only if you can provide qualifications or references to support your application.

 

Additional Information:

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Sous Chef - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £13.00 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard-working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our state of the art kitchens our brigade of chefs are responsible for preparing, cooking and serving a variety of high quality menus for over approximately eight thousand covers on matchdays. Our Sous Chefs must have the personality and skill set to work with our Lead Chefs and ensure the smooth running of a kitchen operation for a level of hospitality within the Stadium.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience to be considered for the relevant Chef grade you have applied for.

Please apply only if you can provide qualifications or references to support your application.

 

Additional Information:

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Vip Live Cook Box Chef - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Dependant on Chef grade

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard-working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team within a privileged environment?

Liverpool Football Club are looking for Chefs that not only have a high skill set but also have the personality to engage with and cook for VIP guests in Executive Suites on match days. This role will involve using state of the art live cook tables in the recently expanded new main stand.

Working in our state of the art kitchens our brigade of chefs are responsible for preparing, cooking and serving a variety of high quality menus for over approximately eight thousand covers on matchdays. Our Box Chefs must have the personality and skill set to oversee the smooth running of a bespoke kitchen operation for an executive suite within the Stadium for up to 24 guests.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience to be considered for the relevant Chef grade you have applied for.

Please apply only if you can provide qualifications or references to support your application.

 

Additional Information:

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs – Chef De Partie - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £11.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.​
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard-working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our state of the art kitchens our brigade of chefs are responsible for preparing, cooking and serving a variety of high quality menus for over approximately eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience to be considered for the relevant Chef grade you have applied for.

Please apply only if you can provide qualifications or references to support your application.

 

Additional Information:

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Food & Beer Mobile Sellers - Hawkers Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £8.75 per hour plus sales incentives

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

As a Hawker you are responsible for achieving consistently high service standards by serving food and drinks from a backpack based at a fixed point on matchdays within the concourses at our Anfield Stadium.

Duties will include serving alcoholic beverages, taking payment for drinks and dealing with members of the public. We are looking for someone with a great personality and initiative to share their passion for the hospitality industry in delivering service with a smile.

For our hawkers that have a talent for selling we pay enhanced pay rates for every target that is met. The more you sell the more you can earn.

 

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable always.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a fast-paced experience, service 2 hours before and throughout the football match.
  • You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.
  • Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.

 

Additional Information:

PLEASE NOTE - successful applicants in some areas will be required to carry a backpack weighing 15 kilograms or more for the duration of a five-hour shift.

As this role requires handling alcohol applicants must be 18 or over. Experience of working in a similar environment is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield. 

Kiosk Catering Bar Staff - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £8.75 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Kiosk Bar staff work in one of our busy catering kiosks situated within our four stands as well as in our external fan zones. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment.

You will work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisors and Stand Manager. We want you to go above and beyond our customer expectations and ensure that all our spectators have the best experience a football stadium could offer.

You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield. Some kiosks are restricted in size and you must be comfortable in working in a potentially confined space. You must be willing and able to follow instruction to ensure service runs successfully. We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers onto the concourse areas.
  • Polite, courteous and presentable always.
  • Learn the menu offered to be able to provide full product knowledge to spectators.
  • Take orders over the counter and input into our EPOS system.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced service experience at least 2 hours before and throughout the football match.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.
  • Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.

 

Additional Information:

A requirement of the role is to handle alcohol and where necessary serve and move alcoholic products around the stadium.

Due to the above applicants must be 18 or over. Experience of food and cash handling is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kitchen Runner - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.83 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Are you looking to gain your first work experience as a kitchen assistant? Then we could be looking for you…

This key behind the scenes role is based in the kitchens situated around the stadium. Your main task will be to ensure that all meals are delivered to the right place at the right time and to carry products from one area of the ground to the other. You will also have a responsibility to assist the Chefs with the replenishing of various buffets in hospitality suites and other food preparation duties.

The kitchen runner role is as important as any other in the stadium and is an excellent way to get into and gain an understanding of the catering and hospitality industry. This role may appeal to students wishing to pursue careers in food nutrition or professional cookery.

No previous experience is necessary, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done. 

 

Additional Information:

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Museum & Stadium Tours Receptionist - Season 18/19

Term: 2018/19 Season (Casual Work - As required basis)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.50 per hour

Application closing date: 15/03/2019

If you excel in customer service, have a natural sales flair, are a natural communicator and are interested in football and passionate about Liverpool and Liverpool FC then this could be the ideal job for you.

As a Tour & Museum Receptionist, your role will be as an Ambassador to LFC; welcoming our visitors and fans from around the world to Anfield and providing them with a unique, unforgettable visitor experience whilst working in a fast paced, dynamic & busy environment.

Your primary responsibilities will be to welcome visitors, process bookings, daily tour planning , process cash and credit card sales, promotion of merchandise, security procedures  and deal with general enquires for the Stadium Tours.

To be successful in this role, you will need excellent written and verbal communication skills,  a competency in Microsoft Office, reservations & till operating systems plus cash handling experience including daily banking & cashing up procedures.  Other duties will be audio guide distribution duties and photograph & merchandise sales at our entrance desk and also in our new interactive museum.

 

Key Person Specifications / Responsibilities

  • Good and clear communication skills
  • Provide excellent customers service
  • Greet visitors with a positive, helpful attitude
  • Excellent personal presentation
  • Answer calls in professional manner
  • Deal with queries from the customers via telephone or in person
  • Maintain security procedures within the workplace
  • Competency in cash handling and financial reporting
  • Assisting with a variety of administrative tasks
  • Inventory and stock control
  • Tidy and maintain reception area and the Museum
  • Confident and outgoing
  • Ability to build relationships and rapport with internal & external departments/partners
  • Ability to remain calm when dealing with high volumes of visitors
  • Good time management
     

The public profile of this role requires a high level of professionalism, courtesy, tact and diplomacy.​

 

Additional Information

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Stores / Cellar Porter - Season 18/19

Term: 2018/19 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £8.75 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

This key behind the scenes role is based in various catering back of house and front of house locations situated around the stadium.

An overview of your job role will be to ensure that any requested equipment, furniture or stock is delivered to the right place at the right time and to carry products from one area of the ground to the other. This will also involve accepting deliveries in the loading bay and delivering stock to the relevant locations. Porters are also required to ensure each back of house area is cleared of rubbish and left tidy at the end of each match.

 

Key Person Specifications / Responsibilities:

  • To ensure rooms or kiosks are set up if required, as directed.
  • To check in any deliveries if required and put stock away.
  • Ensure all cellars and storerooms are clean and tidy and stock rotated.
  • Ensure all stair tower bases are clear of any items.
  • Ensure bars are restocked if requested.
  • Ensure rubbish and bottles are cleared from bars during or immediately after functions or matches.
  • Ensure all waste is sorted into separate bins where possible.
  • Ensure that all kitchen waste, including crates, are removed and disposed of.
  • Crates stacked ready for collection if required.

 

The porter role is as important as any other in the stadium and is an excellent way to gain an insight and understanding of the back of house catering and hospitality industry.

Previous experience in a similar environment is desirable, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done.

 

Additional Information:

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Tour Guide - Season 18/19

Term: 2018/19 Season (Matchdays & non match day hours available)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.50 per hour

Application closing date: 15/03/2019

If you excel in customer service, have a natural sales flair, are a natural communicator, good at public speaking and are interested in football and passionate about Liverpool and Liverpool FC then this could be the ideal job for you.

You could be working in many different roles in the Tour and Museums department and will be an Ambassador to LFC; welcoming our visitors and fans from around the world to Anfield and providing them with a unique, unforgettable visitor experience. Your primary responsibilities will be to guide visitors around the stadium whilst delivering a fun, informative tour offering commentary and interesting facts and information about Liverpool FC past and present, utilising a pre-determined script. A flair for performing along with a good memory for facts and figures is a must.

Other duties will be reception and audio guide distribution duties at our entrance desk and photograph duties in our new interactive museum.

 

Key Person Specifications / Responsibilities

  • Good and clear communication skills
  • Good self-presentation
  • Confident and outgoing
  • Ability to build relationships and rapport
  • Team player
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • A sound LFC knowledge

 

The public profile of this role requires a high level of professionalism, courtesy, tact and diplomacy.

 

Additional Information

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.