Event Day Staffing - Liverpool FC

Recruiting Now


Accessibility Steward - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Key Duties / Responsibilities

  • Attend pre match briefing. Ensure you are properly dressed.
  • Make directly to your post. BEFORE ADMITTANCE OF THE PUBLIC, conduct a visual check of all of your area. Ensure any potential hazards in your area are brought to notice and attended to promptly. Conduct Pre event SAFETY CHECKS.
  • On completion of safety checks, make directly to your post inside or outside the stadium (if applicable) to assist disabled supporters with any issues they may have.
  • Your function is Public Safety and Disabled Supporter Access. IT IS NOT TO WATCH THE MATCH.
  • Provide assistance to disabled supporters based on their needs.
  • In the interests of SAFETY when on Entrance Duty at an accessible entrance ensure persons are only allowed entry with a valid ticket or access control card. Check Tickets to ensure persons enter the correct area. Ensure Personal Assistants are able to fully assist the needs of the disabled supporter and provide assistance in an emergency.
  • In the interests of SAFETY when on turnstile Duty ensure compliance with the Ground Regulations in respect of the admittance of ‘Prohibited articles’ or ‘persons’ (see Ground Regulations.).
  • Direct and assist persons to their seating.
  • Control and regulate the flow of spectators. Keep Gangways and exit routes clear. Prevent unauthorised entry onto the pitch or other area except as directed in an emergency.
  • In whichever area you are deployed monitor the crowd to prevent overcrowding. Raise the alarm in the event on any perceived problem.
  • Know how to contact Match Day Control Room and relevant Code Words.
  • Know how to contact Ticket Office and protocols for ticketing enqueries.
  • BE FULLY AWARE OF THE LOCATION OF FIRE ALARM CALL POINTS AND HOW THEY OPERATE.
  • Understand the Personal Emergency Evacuation Plan (PEEP) for each disabled supporter under your supervision and the evacuation strategy for their location of the stadium.
  • Endeavour to maintain a safe environment for spectators by giving advice/guidance and by requesting the removal of fans engaging in misbehaviour which may be regarded as not conducive to public safety. In the interests of safety ENFORCE GROUND REGULATIONS INSIDE THE STADIUM. REPORT ALL OCCURANCES.
  • Conduct safety checks of the stadium after the public have left.
  • YOU MUST FULLY PARTICIPATE IN TRAINING AND ASSESSMENT

 

Additional Information:

Due to the above all applicants must be 18 or over. Experience of working in a similiar environment will be desireable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Assistant Kiosk Catering Team Leader - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.25 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Assistant Kiosk Team Leaders will assist Team Leaders with the supervision of kiosks, containing kiosk staff situated within one of our busy concourses located within our four stands, as well as in our external fan zones. Each match our kiosks will serve over 45,000 customers a variety of food and beverage products in an extremely fast paced environment.

You will work as part of a team that is directed by a Team Leader, Concourse Supervisor, a Stand Manager and in turn Retail Catering Managers. We want you to go above and beyond our customer expectations and ensure that all of our spectators have the best experience a football stadium could offer.

This is a practical role and you must have the stamina and ability to work under pressure and make decisions. You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield.

Experience of working in a similar environment is desirable.

If you are passionate about customer service, strive to go the extra mile but can also use your initiative if involved in a difficult situation, then we want to hear from you….

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers to your kiosk.
  • Polite, courteous and presentable at all times.
  • Assist with the co-ordination of the operation of the kiosk ensuring an efficient service.
  • Customer focused with attention to detail.
  • Help motivate, encourage and inspire the team to deliver the highest results.
  • To assist the Team Leader with the delivery of a concise effective brief to all members of the kiosk team as directed by your Concourse Supervisor.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
  • Adhere to and enforce all cash handling procedures. 
  • Deal with colleague and customer requests and queries.
  • Deputise for the Team Leader as and when required.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

Additional Information:

A requirement of the role is to come into contact with alcohol and where necessary to serve and move alcoholic products around the stadium.

Due to the above all applicants must be 18 or over. Experience of working in a similar environment with managerial experience is desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Barista - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.25 per hour

Application closing date: 02/07/2017

 

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Reporting to either Hospitality Room or Concourse Supervisors, Baristas will work in various areas across the Stadium, either in VIP hospitality Suites, Executive Restaurants or in Fan Zone Coffee Bars, looking after our fans and visitors. Working as part of a team directed by our Supervisors and Managers your role will be to ensure that all of our customers receive quality products and have the most enjoyable and memorable outstanding experience and service.

We require you to be exceptionally well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about excellent service as we are and have a good understanding and knowledge of catering operations and coffee products. Successful candidates within these roles will ideally have Barista experience and training at a high end fine dining restaurant or an established Coffee Bar.

You will also need to be able to show a high level of commitment to home games to ensure consistency in these key positions.

 

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable at all times.
  • Have a professional and positive attitude, communicating clearly and concisely.
  • Commitment to customer care with the ability to demonstrate it.
  • Educates customers by presenting and explaining the coffee drink menu.
  • Active listening skills to ensure orders are taken correctly.
  • Taking drink orders to ensure prompt and accurate service.
  • Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly where applicable.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.
  • Previous experience as a Barista, preferably within a fine dining restaurant or established Coffee Bar.
  • To have undertaken and passed Barista training course.
  • Passionate about delivering the highest levels of service to our guests in an engaging and informative way.
  • Generates revenues by attracting new customers; defining new and expanded services and products.
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies and performing preventive maintenance.
  • Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications and maintaining personal networks. Showing a desire to continuously learn and improve both knowledge and skills.
  • Able to work effectively as part of a team and build rapport with our guests and the team.

 

Due to the above applicants must be 18 or over. Barista experience and qualifications are essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Casual Sales Advisor - Season 17/18

Term: 2017/18 Season (Match days & non match day hours available)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: TBA

Application closing date: 10/05/2017

Liverpool Football Club are currently advertising for casual sales advisors to join our New Anfield Retail Store team in Summer 2017. The new retail store at Anfield is due for completion in early August and will be opening in time for the start of the new 2017/18 football season.

This new store will become the flagship store in LFC’s retail estate comprising of 19,500 sq. feet of premium retail space, 40 till locations, 20 shirt printing locations, a New Balance shop within shop concept, a VIP area, a Brand 47 shop within shop concept and a feature fan activation zone.

This exciting retail development will require a large team of casual sales advisors to support the store deliver a World class fan experience to our supporters around our key trading times such as match weekends, school holidays and Christmas.

 

Key Person Specifications / Responsibilities

  • Basic Sales Management through driving the AVS, UPT and Conversion by offering add on’s and upselling
  • Merchandising/display
  • Stock shrinkage and cash flow controls
  • Operational Excellence
  • Customer care and experience
  • Product knowledge
  • Operational compliance - compliance with Club and H&S procedures;
  • Initiating changes to improve the business, to ensure the store can compete effectively
  • Dealing with customer refunds.
  • Dealing with sales, as and when required.
  • Receiving and storing the delivery of large amounts of stock
  • Being responsible for processing cash and card payments. 
  • Reporting discrepancies and problems to the supervisor.
  • Giving advice and guidance on product selection to customers.
  • Balancing cash registers with receipts.

 

The successful candidate will have previous Retail experience and will have excellent numeracy and literacy skills.  In addition, they will have excellent interpersonal skills and communication skills. Retail and/or Customer Service qualifications would be advantageous.

 

Additional Information:

Liverpool FC Retail is a multi-channel operation; our retail team consists of approximately 300 employees increasing during our key trading periods which are kit launches and three seasonal catalogues. Kit launches take place every year.  We have 7 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, Birkenhead and Dublin.  Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.

Proof of eligibility to work within the UK which must be provided at first interview.

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Applicants must live within easy travelling distance from Anfield.

LFC is committed to equality and diversity and apply this to our recruitment process. We are also committed to the safety and welfare of children, young people and vulnerable adults, meaning safer recruitment methods are applied (Inc.DBS disclosures) to all appointments with vulnerable groups.  The Club expects all staff to share our commitments. 

Chefs - Commis Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for over approximately eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications in order to be considered for this role. Experience is desirable but not essential at this Level.

Please apply only if you are able to provide qualifications or references to support your application.

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Lead Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £14.00 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for approximately eight thousand covers on matchdays. Our Lead Chefs must have the personality and skill set to oversee the smooth running of a kitchen operation for a level of hospitality within the Stadium.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Sous Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £12.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for over approxiametly eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Vip Live Cook Box Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Dependant on Chef grade

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team within a privileged environment?

Liverpool Football Club are looking for Chefs that not only have a high skill set but also have the personality to engage with and cook for VIP guests in Executive Suites on match days. This role will involve using state of the art live cook tables in the recently expanded new main stand.

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for approximately eight thousand covers on matchdays. Our Box Chefs must have the personality and skill set to oversee the smooth running of a bespoke kitchen operation for an executive suite within the Stadium for up to 24 guests.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs – Chef De Partie - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £11.00 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for over approximately eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Concourse Support Team - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We may not be able to offer you an interview if you apply for multiple roles.

 

We are looking for people to join our stewarding team who can help us ensure we get people into and out of the stadium safely and that our fans get the most efficient and professional service during their match day experience. You will work on our concourse areas to provide directions to fans on what services are provided in the stadium, where their seating is and where the food and beverage outlets are.

During half time you will work alongside the catering team to ensure we manage queues, that we help fans understand where they can get the food and drink they want to purchase and to ensure the fan flow works as well as possible to ensure during this very busy time that our fans get the best service.

If you have -

  • Good customer service skills
  • A positive and professional attitude
  • Good written and verbal communication skills
  • If you're reliable and flexible
  • 18 years+ (As this role is related to our safety certificate applicants must be 18 or over)
  • And eligible to work in the UK and already possess a National Insurance Number (Proof of eligibility to work within the UK which must be provided at first interview.)

Then we want to hear from you. 

 

Liverpool Football Club is committed to equality and diversity and applies this to our recruitment process. The Club is an equal opportunities employer and all applicants will be regarded fairly and be given equal opportunities irrespective of their race, religion, gender, sexual orientation, age or disability.

Fan Support Team - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £10.00 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

As a Fan Support Team member you will be responsible for interacting with customers and fans, providing information in response to their product or service enquiries.

You will ensure that fans visiting the ground are helped and supported as required and will deal with other match day teams as required to resolve questions or gain information.

 

Role Specific Accountabilities:-

  • To provide a comprehensive information service for fans on match day, including directions to their seating area, services available and any promotional activity or special events on-going in and around the Stadium
  • To be a visible sign of support and information for all visitors. Be alert to people around you, acknowledging them, checking they are ok.
  • To resolve or escalate any issues of concern or complaint in the appropriate manner and following Club policy and procedures.
  • To ensure match day standards in own area are delivered using the Standards Checklists 
  • Feedback post-match any issues or opportunities to improve our Matchday experience or service
  • Observe Health and Safety aspects

 

Key Person Specifications:-

  • Good and clear communication skills
  • Good self-presentation
  • Confident and outgoing
  • Ability to build relationships and rapport
  • Team player
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • Public profile of the role requires a high level of professionalism, courtesy, tact and diplomacy.

 

As this role is related to our safety certificate applicants must be 18 or over.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Food & Beer Mobile Sellers - Hawkers Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour plus sales incentive

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

As a Hawker you are responsible for achieving consistently high service standards by serving food and drinks from a backpack based at a fixed point on matchdays within the concourses at our Anfield Stadium.

Duties will include serving alcoholic beverages, taking payment for drinks and dealing with members of the public. We are looking for someone with a great personality and initiative to share their passion for the hospitality industry in delivering service with a smile.

For our hawkers that have a talent for selling we pay enhanced pay rates for every target that is met. The more you sell the more you can earn.

 

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable at all times.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced experience service 2 hours before and throughout the football match.
  • You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

PLEASE NOTE - successful applicants in some areas will be required to carry a backpack weighing 15 kilograms or more for the duration of a five hour shift.

As this roles requires handling alcohol applicants must be 18 or over. Experience of working in a similar environment is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield. 

Hospitality Bar Staff - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Reporting to our Bar Supervisors, hospitality bar staff work in the hospitality suites in our Anfield Stadium looking after our guests.

Working as part of a team directed by our Bar Supervisors and Room Managers your will role will be to ensure that all of our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want to you to be as passionate about great service as we are.

If you enjoy working and interacting with people then we want to hear from you.

 

Key Person Specifications / Responsibilities:

  • Have a high level of confidence and dedication.
  • Perform well within a team, building and maintaining good relationships.
  • Ability to adapt to different working environments.
  • Have a good knowledge of beverages available on the bar.
  • Provide a welcoming atmosphere to all guests.
  • Ensure an exceptional standard of service to all customers.
  • Ability to deal with customer requests and queries efficiently.
  • Preparing the bar areas for service.
  • Assist in keeping the bar and front of house area clean and tidy at all times.
  • Taking orders and serving drinks to customers.
  • Preparing drinks orders made by other members of the team.
  • Stock control and rotation throughout service.
  • Operating tills and cash handling.
  • Taking and processing payments from customers.
  • Cleaning down the bar area.
  • Restocking all the fridges at the end of the shift.
  • Ability to multitask and prioritise during busy periods.
  • Willing to take on jobs to balance the team work load.
  • Abide by and enforce all licensing laws.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.

 

As this roles requires handling alcohol applicants must be 18 or over. Experience of working behind a bar is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Bar Supervisor - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £9.00 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

The successful candidate will be required to supervise busy bars in Hospitality areas on a Matchday.

The Matchdays that you would be expected to work can be on Saturdays and Sundays (various start times) as well as Mondays to Fridays (Start time from 2pm).

Bar Supervisors need to ensure that the bar operates smoothly and efficiently throughout service, while maintaining a high level of customer experience.

You should be a committed natural leader with strong man management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort in order to achieve exceptional customer service.

You also need to be capable of developing a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed. This is a “Hands On” role and you must have the stamina and ability to work under pressure and make decisions.
 

Key Person Specifications / Responsibilities

  • To manage the bar service team within the hospitality areas.
  • Customer driven with superb attention to detail.
  • Co-ordinate the entire operation of the bar ensuring an efficient service of the highest standards.
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief to all members of staff in your area as directed by the Room Manager.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
  • Ensure customers are greeted in a friendly and warm manner.
  • To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
  • Manage “On the Job” training, implementing it into your matchday team and assist with team training and development of your area
  • Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
  • Address all staffing and client issues as required
  • To adhere to all Health and Safety standards, Company Rules, regulations and policies
  • Delegate necessary tasks to be completed and ensure they are done to the standards set.
  • Have a full understanding of the bar menu and ensure your team has the answers to obvious queries.

 

Additional Information:

A requirement of the role is to come into contact with alcohol and where necessary to serve and move alcoholic products around the stadium.

Due to the above all applicants must be 18 or over. Experience of working in a restaurant or a conference and banqueting environment with bar supervisory experience is essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Food & Beverage Staff - Vip Executive Boxes, Suites And Restaurants - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.25 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Reporting to the Hospitality Room Supervisors, Food and Beverage staff will work in the VVIP hospitality Suites, Executive Boxes and Executive Restaurants at Anfield Stadium looking after our guests. Working as part of a VIP team directed by our Supervisors and Managers your role will be to ensure that all of our customers have the most enjoyable and memorable outstanding experience and service.

We require you to be exceptionally well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about excellent service as we are and have a good understanding and knowledge of hospitality restaurant operations. Successful candidates within these roles will ideally have cocktail bar experience, Sommelier training or previous waiting on experience at a high end fine dining restaurant.

You will also need to be able to show a high level of commitment to home games to ensure consistency in these key positions.

 

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable at all times.
  • Have a professional and positive attitude, communicating clearly and concisely.
  • Commitment to customer care with the ability to demonstrate it.
  • Maintain a proper dining experience.
  • Active listening skills to ensure orders are taken correctly.
  • Taking food and drink orders to ensure prompt and accurate service.
  • Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.
  • Previous experience as a Sommelier or VIP waiter, preferably within a high volume and quality restaurant
  • To possess WSET Diploma or Court of Master sommelier Advance Sommelier Certificate is an advantage
  • Passionate about delivering the highest levels of service to our guests in an engaging and informative way
  • Able to work effectively as part of a team and build rapport with our guests and the team
  • Desire to continuously learn and improve both knowledge and skills

 

As this roles requires handling alcohol applicants must be 18 or over. Experience of working in a similar environment is highly desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Hospitality Host / Hostesses - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

We are recruiting now for Hosts and Hostesses to work on match days throughout the season in our hospitality restaurants, suites and boxes.

We are looking for cheerful, confident, professional, well-groomed and smartly presented individuals to meet and greet our match day customers. As ambassadors for the Club and the first point of contact for most of our hospitality guests your customer service is vital to the match day customer experience.

You will be responsible for directing and escorting our guests to their boxes, suites and tables. In some areas you will also be responsible for checking tickets and ensuring the safety of our guests.

As a host you are also responsible for ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service.

You will need to have excellent communication skills to be able to interact with customers on a professional level.

A strict dress code applies and all uniform is provided for you. Please note that you may be expected to remain in one position in this role throughout the match day or event for long periods of time.

As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a customer service role is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Host Supervisor - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £10 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Successful Host Supervisors will be required to manage all Hosts situated in Suites and lobby areas of a level of Hospitality at Anfield Stadium.

The Match Days that you would be expected to work can be on Saturdays and Sundays (various start times) as well as Mondays to Fridays (Start time from 2pm).

Hosts are cheerful, confident, professional, immaculately well-groomed and smartly presented individuals meeting and greeting our match day customers. As ambassadors for the Club and the first point of contact for our hospitality guests the customer service of the Hosts is vital to the match day customer experience.

Hosts are responsible for directing and escorting our guests to the restaurants or to their tables. In some areas they are also responsible for checking tickets and ensuring the safety of our guests.

Hosts are also responsible for ensuring the steady flow of customers to tables and letting you as the Supervisor know if there are any issues during service.

Management of the Hosts combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong man management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort in order to achieve exceptional customer service.

Host Supervisors need to ensure that all Hosts within your team ensure that our guests have a smooth and safe day throughout the hospitality experience, while maintaining a high level of customer experience and creating long lasting memories.

You also need to be capable of developing a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed.

You will also need to be able to show a high level of commitment to home games to ensure consistency in these key positions.

 

Key Person Specifications / Responsibilities

  • To supervise the Host team within a hospitality area or floor.
  • Customer driven with superb attention to detail.
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief to all members of staff in your area.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
  • To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
  • Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area
  • Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
  • Address all staffing and client issues as required
  • To adhere to all Health and Safety standards, Company Rules, regulations and policies
  • Delegate necessary tasks to be completed and ensure they are done to the standards set.
  • A strict dress code applies and all uniform is provided for you. You will ensure the uniform standards within your team remain consistent and of a high standard at all times.
  • Have a full understanding of the entry passes and safety procedures and ensure your team has the answers to obvious queries.

 

Additional Information:

As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a supervisory customer service role is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Room Supervisor/manager Or Floor Manager - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £10.00 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Successful Room Supervisors will be required to supervise sections of Hospitality Suites and Areas on a Match Day. Room Managers will be required to supervise a Hospitality Suite or Area on a Match Day including the management of the Room Supervisors. Floor Managers will be required to manage all Suites and Areas of a level of Hospitality including the management of the Room Managers for that floor.

The Match Days that you would be expected to work can be on Saturdays and Sundays (various start times) as well as Mondays to Fridays (Start time from 2pm).

Room Supervisors and Managers need to ensure that the Restaurant/Area operates smoothly and efficiently throughout service, while maintaining a high level of customer experience.

Management of these areas combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong man management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort in order to achieve exceptional customer service.

You also need to be capable of developing a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed.

This is a “Hands On” role and you must have the stamina and ability to work under pressure and make decisions.
 

Key Person Specifications / Responsibilities

  • To supervise the food service team within the hospitality areas.
  • Customer driven with superb attention to detail.
  • Co-ordinate the entire operation of the area ensuring an efficient service of the highest standards.
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief to all members of staff in your area.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
  • Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
  • To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
  • Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area
  • Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
  • Address all staffing and client issues as required
  • To adhere to all Health and Safety standards, Company Rules, regulations and policies
  • Delegate necessary tasks to be completed and ensure they are done to the standards set.
  • Have a full understanding of the menu and ensure your team has the answers to obvious queries.

 

Additional Information:

A requirement of the role is to come into contact with alcohol and where necessary to serve and move alcoholic products around the stadium.

Due to the above all applicants must be 18 or over. Experience of working in a restaurant or a conference and banqueting environment with supervisory experience is essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Servers And Bussers - Boot Room Sports Cafe - Season 17/18

Term: 2017/18 Season (Match days & non match day hours available)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we would advise applying for the role you feel you are best suited for.
  • Applicants who apply for multiple roles will not be considered for interview.

 

Reporting to the Boot Room Supervisors, our Servers and Bussers will look after our guests in the Boot Room Sports Café at Anfield Stadium on match days and potentially some non match days. Working as part of a customer focused hospitality team your role will be to ensure that all of our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

Servers are the front lines of food and beverage customer service, taking orders, delivering food and cleaning up and resetting the table afterwards. Bussers aren't the front line of food service, but customer attentiveness and a neat appearance are still necessary. Bussers make sure Servers can focus on the guests and make sure that food comes out in a speedy manner.

If you enjoy working and interacting with people then we want to hear from you.

 

Key Responsibilities: 

  • Polite, courteous and presentable at all times.
  • Have a professional and positive attitude.
  • Provide a welcoming atmosphere to all guests.
  • Happy to take direction.
  • Commitment to customer care with the ability to demonstrate it.
  • Maintain a proper dining experience.
  • Preparing tables for meals.
  • Clearing up tables before and after meals.
  • Active listening skills to ensure orders are taken correctly.
  • Taking food and drink orders to ensure prompt and accurate service.
  • Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Deliver service with a smile.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.

 

As this roles requires handling alcohol applicants must be 18 or over. Experience of working in a restaurant or a conference and banqueting environment is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Hospitality Vip Host / Hostess - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.25 per hour

Application closing date: 11/06/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

We are recruiting now for VIP Hosts and Hostesses to work on match days throughout the season in our VIP hospitality restaurants in the newly expanded Main Stand.

We are looking for cheerful, confident, professional, and immaculately well-groomed and smartly presented individuals to meet and greet our VIP match day customers. As ambassadors for the Club and the first point of contact for our VIP hospitality guests your customer service is vital to the match day customer experience.

You will be responsible for directing and escorting our VIP guests to the restaurants or to their tables. In some areas you will also be responsible for checking tickets and ensuring the safety of our guests.

As a VIP host you are also responsible for ensuring the steady flow of customers to tables and letting the management team know if there are any issues during service.

You will need to have excellent communication skills to be able to interact with customers on a professional level and be able to show a level of commitment to home games to ensure consistency in these key positions.

A strict dress code applies and all uniform is provided for you. Please note that you may be expected to remain in one position in this role throughout the match day or event for long periods of time.

As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a similar customer service role with a level of responsibility is desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Waiting Staff / Food Runner - Entry Level - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 18/06/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Are you looking to gain your first work experience and have an interest in hospitality? Then we could be looking for you…

Reporting to the Hospitality Room Supervisors, food waiting on staff work in the hospitality suites in our Anfield Stadium looking after our guests. Working as part of a team directed by our Supervisors and Managers your role will be to ensure that all of our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

If you enjoy working and interacting with people then we want to hear from you.

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable at all times.
  • Have a professional and positive attitude.
  • Provide a welcoming atmosphere to all guests.
  • Happy to take direction.
  • Commitment to customer care with the ability to demonstrate it.
  • Maintain a proper dining experience.
  • Clearing tables before and after meals.
  • Active listening skills to ensure orders are taken correctly.
  • Taking food orders to ensure prompt and accurate service.
  • Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Deliver service with a smile.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.

 

Experience of working in a similar environment is not required for this role.  

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Hospitality Waiting Staff – Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Reporting to the Hospitality Room Supervisors, food waiting staff work in the hospitality suites and lounges in our Anfield Stadium looking after our guests. Working as part of a team directed by our Supervisors and Managers your role will be to ensure that all of our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

If you enjoy working and interacting with people then we want to hear from you.

 

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable at all times.
  • Have a professional and positive attitude.
  • Provide a welcoming atmosphere to all guests.
  • Happy to take direction.
  • Commitment to customer care with the ability to demonstrate it.
  • Maintain a proper dining experience.
  • Clearing tables before and after meals.
  • Active listening skills to ensure orders are taken correctly.
  • Taking food and potentially drink orders where applicable to ensure prompt and accurate service.
  • Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Deliver service with a smile.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.

 

Experience of working in a similar environment is desirable but not essential for this role.  

As this roles requires handling alcohol, applicants must be 18 or over.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kiosk Catering Bar Staff - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Kiosk Bar staff work in one of our busy catering kiosks situated within our four stands as well as in our external fan zones. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment.

You will work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisors and Stand Manager. We want you to go above and beyond our customer expectations and ensure that all of our spectators have the best experience a football stadium could offer.

You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield. Some kiosks are restricted in size and you must be comfortable in working in a potentially confined space. You must be willing and able to follow instruction to ensure service runs successfully. We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers onto the concourse areas.
  • Polite, courteous and presentable at all times.
  • Learn the menu offered to be able to provide full product knowledge to spectators.
  • Take orders over the counter and input into our EPOS system.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced experience service 2 hours before and throughout the football match.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

A requirement of the role is to come into contact with alcohol and where necessary serve and move alcoholic products around the stadium.

Due to the above applicants must be 18 or over. Experience of food and cash handling is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kiosk Catering Staff - Entry Level - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 18/06/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Are you looking to gain your first work experience and have an interest in public catering? Then we could be looking for you…

Kiosk catering staff work in one of our busy kiosks situated within our four stands as well as in our new external fan zone areas. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment.

You will work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisor and Stand Manager. We want you to go above and beyond our customer expectations and ensure that all of our spectators have the best experience a football stadium could offer.

You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield. Some kiosks are restricted in size therefore you must be comfortable in working in a potentially confined space. You must be willing and able to follow instruction to ensure service runs successfully. We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers onto the concourse areas.
  • Polite, courteous and presentable at all times.
  • Learn the menu offered to be able to provide full product knowledge to spectators.
  • Take orders over the counter and input into our EPOS system.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced experience service 2 hours before and throughout the football match.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

Experience of working in a similar environment is not required for this role.  

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any appropriate role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kiosk Catering Team Leaders - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £10 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Kiosk Team Leaders will supervise kiosks, containing kiosk staff situated within one of our busy concourses located within our four stands, as well as in our external fan zones. Each match our kiosks will serve over 45,000 customers a variety of food and beverage products in an extremely fast paced environment.  

You will work as part of a team that is directed by a Concourse Supervisor, a Stand Manager and in turn Retail Catering Managers. We want you to go above and beyond our customer expectations and ensure that all of our spectators have the best experience a football stadium could offer.

Supervision of these kiosks combines organisational skills with a high level of initiative. You should be a committed natural leader with man management skills, the ability to build a rapport with customers and staff alike and set the standards to sustain effort in order to achieve exceptional customer service.

This is a practical role and you must have the stamina and ability to work under pressure and make decisions. You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield.

Experience of working in a similar environment is desirable.

If you are passionate about customer service, strive to go the extra mile but can also use your initiative if involved in a difficult situation, then we want to hear from you….

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers to your kiosk.
  • Polite, courteous and presentable at all times.
  • Co-ordinate the operation of the kiosk ensuring an efficient service.
  • Customer focused with attention to detail.
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief to all members of your kiosk team as directed by your Concourse Supervisor.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Look at ways to maximise sales wherever possible and ensure they are recorded accurately.
  • Manage “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area.
  • Adhere to and enforce all cash handling procedures. 
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

Additional Information:

A requirement of the role is to come into contact with alcohol and where necessary to serve and move alcoholic products around the stadium.

Due to the above all applicants must be 18 or over. Experience of working in a similar environment with managerial experience is desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Kitchen Porter - Entry Level - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Are you looking to gain your first work experience and have an interest in kitchen cleaning work? Then we could be looking for you…

This key behind the scenes role is based in the kitchens and wash ups situated around the stadium. There are two main parts to this role:

Wash Up: you are required to ensure that all items used in the restaurant by our customers are cleaned and made ready for the following match using automated dishwashers. 

Portering: staff are required to ensure each back of house area is cleared of rubbish and left tidy at the end of each match.

The kitchen porter role is as important as any other in the stadium and is an excellent way to get into and gain an understanding of the catering/hospitality industry.

No previous experience is necessary, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done. 

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Kitchen Porter - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

This key behind the scenes role is based in the kitchens and wash ups situated around the stadium. There are two parts to this role:

Wash Up: you are required to ensure that all items used in the restaurant by our customers are cleaned and made ready for the following match using automated dishwashers. 

Portering: staff are required to ensure each back of house area is cleared of rubbish and left tidy at the end of each match.

The kitchen porter role is as important as any other in the stadium and is an excellent way to get into and gain an understanding of the catering and hospitality industry.

Previous experience is desirable, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done. 

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Kitchen Runner - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Are you looking to gain your first work experience as a kitchen assistant? Then we could be looking for you…

This key behind the scenes role is based in the kitchens situated around the stadium. Your main task will be to ensure that all meals are delivered to the right place at the right time and to carry products from one area of the ground to the other. You will also have a responsibility to assist the Chefs with the replenishing of various buffets in hospitality suites and other food preparation duties.

The kitchen runner role is as important as any other in the stadium and is an excellent way to get into and gain an understanding of the catering and hospitality industry. In particular this role may appeal to students wishing to pursue careers in food nutrition or professional cookery.

No previous experience is necessary, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done. 

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Lead Kitchen Porter - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

This key behind the scenes role will be to lead a team of Kitchen Porters based in the kitchens and wash ups situated on a level of hospitality at the stadium.

 

Key Responsibilities

  • Direct and assist staff in order to make clean up more efficient.
  • Ensure water temperature, and chemical levels are appropriate for cleaning and documented.
  • Assist with Banquet plate-ups
  • Assist cooks and kitchen staff with various tasks as needed.
  • Provide cooks with needed items.
  • Support banquet and buffet by transporting and ensuring adequate stock.
  • Return cleaned items to proper locations.
  • Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and compactor.
  • Assist management in recruiting, training, scheduling, evaluating, counselling, motivating and coaching workers.
  • Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others; support team to reach common goals.
  • Ensure adherence to quality expectations and standards.
  • Perform other reasonable job duties as requested by Supervisors.

 

Key Person Specifications

  • Flexible in hours of work and able to work at weekends, and late at night
  • Provide assistance to coworkers and members of your team, ensuring they understand their tasks.
  • To participate actively in training activities
  • Ability to work within a team and a pressured environment
  • Excellent customer service skills
  • Basic Food Hygiene qualification
  • Knowledge of health, safety and food hygiene policies
  • Knowledge of COSHH

 

Additional Information:

Due to the above all applicants must be 18 or over. Experience of working in a similar kitchen environment with supervisory experience is desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Matchday Exit Gate Steward - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £8.28 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Liverpool Football Club is recognised as having amongst the best match day safety and stewarding operations in the industry. Our aim is to ensure all visitors to Anfield are met with the highest standards of both safety and service. We are currently seeking to recruit more members to become part of the match day safety team with the responsibility of manning our Exit Gates.

Although holding a qualification at NVQ Level II would be advantageous, no previous experience is necessary as full training for the role and opportunity to gain the qualification will be given.

Applicants should be of smart appearance, honest, conscientious have a ‘can do attitude’ and be confident of dealing with people.  They should have excellent communication skills and be capable of dealing with sometimes difficult situations in a calm manner such as unauthorised entry. The ability to record information in written form will also be expected.

Successful candidates will be expected to demonstrate a high level of flexibility in respect of their availability in order to meet the varying start times and days of matches.

As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a customer service role is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Matchday Steward - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £7.50 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Liverpool Football Club is recognised as having amongst the best match day safety and stewarding operations in the industry. Our aim is to ensure all visitors to Anfield are met with the highest standards of both safety and service. We are currently seeking to recruit both males and females to become part of the match day safety team.

Although holding a qualification at NVQ Level II would be advantageous, no previous experience is necessary as full training for the role and opportunity to gain the qualification will be given.

Applicants should be of smart appearance, honest, conscientious have a ‘can do attitude’ and be confident of dealing with people.  They should have excellent communication skills and be capable of dealing with sometimes difficult situations in a calm manner. The ability to record information in written form will also be expected.

As this role is related to our safety certificate applicants must be 18 years or older and live within easy travelling distance to Anfield

Proof of eligibility to work within the UK which must be provided at first interview.

Staff Check In Assistants - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.25 per hour

Application closing date: 02/07/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Staff Check in Assistants will assist with the operation of the staff check in area for the catering and hospitality teams. Each match our check in area will help to mobilise and ready over 1800 staff members, this will be an extremely fast paced and pressured environment.

This role will help to assist with the check in including the checking off of staff who are on site, issuing accreditation and uniform, and preparation of our match day team. At the end of the match to assist with the collection of uniform and the checking out of staff for both retail catering as well as the corporate hospitality team.

You will work as part of a team that is directed by a Staffing Manager and in turn Staffing Officer. We want you to go above and beyond our customer expectations and ensure that all of our staff have the best experience that working at a leading football stadium could offer.

You should be a committed person with good management skills, the ability to build a rapport with customers and staff alike and help to set the standards to sustain effort in order to achieve exceptional customer service.

You also need to be capable of helping to develop a diverse team by acting as a role model for the staff. This is a practical role and you must have the stamina and ability to work under pressure and make decisions. You must be well presented with a friendly, approachable attitude and show confidence when welcoming staff and customers to Anfield.

Experience of working in a similar environment is preferred but not essential.

If you are passionate about customer service, strive to go the extra mile but can also use your initiative if involved in a difficult situation, then we want to hear from you….

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming match day team into the stadium.
  • Polite, courteous and presentable at all times.
  • To assist the staffing team within the check in area
  • Assist with the co-ordination of the staffing operation.
  • Customer focused with attention to detail
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief as required to members of staff in your area.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Manage “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area.
  • Adhere to and enforce all cash handling procedures. 
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

Additional Information:

Due to the above all applicants must be 18 or over. Experience of working in a similar environment with managerial experience is desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Stores / Cellar Porter - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 11/06/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

This key behind the scenes role is based in various catering back of house locations situated around the stadium.

An overview of your job role will be to ensure that any requested equipment, furniture or stock is delivered to the right place at the right time and to carry products from one area of the ground to the other. You could also be helping to escort staff members to various locations around the Stadium. Porters are also required to ensure each back of house area is cleared of rubbish and left tidy at the end of each match.

 

Key Person Specifications / Responsibilities:

  • To ensure rooms or kiosks are set up if required, as directed.
  • To check in any deliveries if required and put stock away.
  • Ensure all cellars and storerooms are clean and tidy and stock rotated.
  • Ensure all stair tower bases are clear of any items.
  • Ensure bars are restocked if requested.
  • Ensure rubbish and bottles are cleared from bars during or immediately after functions or matches.
  • Ensure all bottles are sorted into separate bins where possible.
  • Ensure that all kitchen waste, including crates, are removed and disposed of.
  • Crates stacked ready for collection if required.
  • Ensure end of day procedure on shutting down a building is carried out if requested (lights out, rooms locked etc) on all floors, in all bars and cellars.

 

The porter role is as important as any other in the stadium and is an excellent way to gain an insight and understanding of the back of house catering and hospitality industry.

 

Previous experience in a similar environment is desirable, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done. 

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.