Liverpool FC

Recruiting Now


Chefs

Term: Casual Work

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £9.90 per hour

Application closing date: 31/05/2022

Our hard-working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an aspiring team?

Working in our state-of-the-art kitchens our brigade of chefs are responsible for preparing, cooking and serving a variety of high quality menus for over approximately eight thousand covers on matchdays.

What will you be doing?

  • Supplying the highest possible levels of customer care and service whether in the public eye or back of house areas.
  • Ensuring that all food items are prepared for service as per the specification and at the correct time.
  • Maintaining the standards set by the Executive Head Chef for food preparation and presentation.
  • Continuously adhere to food hygiene regulations and cleaning schedules.
  • Undergo training/retraining as required.
  • Ensuring that all foods are stored correctly in the dry stores and fridges as per hygiene regulations.
  • Ensuring that stock is rotated correctly.

 

Who are we looking for?

We are looking for enthusiastic individuals with a passion for cooking. Successful candidates will have a willingness to learn and a dedication to delivering a world class experience.

 

Why should you apply?

  • Weekly pay
  • Competitive rates of pay
  • Flexible work
  • Progression opportunities

 

Liverpool FC is an icon of global sport, a brand with an exceptional heritage. Hundreds of millions of people across the globe are devoted to the Club, but there is more to Liverpool FC than the scale of its fanbase. Over 100 years of success and heartache has forged a truly unique identity. Working for Liverpool FC makes you more than just a team member, you are an integral part of the world`s greatest football family.

We aspire to be the most inclusive club in world football - providing fair and appropriate opportunities to as many people from different backgrounds as possible, being welcoming and meeting their needs as best we can. We are committed to hiring great people representative of a variety of backgrounds, perspectives, and skills, not just because it`s the right thing to do, but because we believe it makes our Club stronger. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

Fan Support Team

Term: Match Days - Casual Work

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £10.50 Per Hour

Application closing date: 31/05/2022

As a Fan Support Team member you will be responsible for interacting with customers and fans, providing information in response to their product or service enquiries.

You will ensure that fans visiting the ground are helped and supported as required and will deal with other match day teams as required to resolve questions or gain information.

Role Specific Accountabilities:-

  • To provide a comprehensive information service for fans on match day, including directions to their seating area, services available and any promotional activity or special events on-going in and around the Stadium
  • To be a visible sign of support and information for all visitors. Be alert to people around you, acknowledging them, checking they are ok.
  • To resolve or escalate any issues of concern or complaint in the appropriate manner and following Club policy and procedures.
  • To ensure match day standards in own area are delivered using the Standards Checklists 
  • Feedback post-match any issues or opportunities to improve our Matchday experience or service
  • Observe Health and Safety aspects

 

Key Person Specifications:-

  • Good and clear communication skills
  • Good self-presentation
  • Confident and outgoing
  • Ability to build relationships and rapport
  • Team player
  • Ability to remain calm when dealing with emotional, difficult or distressed people
  • Public profile of the role requires a high level of professionalism, courtesy, tact and diplomacy.

 

Additional Information:

As this role is related to our safety certificate applicants must be 18 or over.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.

Food & Beer Mobile Sellers - Hawkers

Term: Match Days / Events - Casual Work

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.90 Per Hour Plus Incentives

Application closing date: 31/05/2022

As a Hawker you are responsible for achieving consistently high service standards by serving food and drinks from a backpack based at a fixed point on matchdays within the concourses at our Anfield Stadium. Your role is to work individually or as part of a team to deliver outstanding customer service to our fans by providing a mobile service reducing queues on a busy concourse.

We want you to go above and beyond our customer expectations and to assist us in being leaders in what we do, to attain first place within Visit Football, and to be financially successful.  We want you to ensure all of our spectators have the best experience a football stadium could offer.  We are looking for someone with a great personality and initiative to share their passion for the hospitality industry in delivering service with a smile.  For our hawkers that have a talent for selling we offer enhanced pay rates for every target that is met. The more you sell the more you can earn.

 

Key Person Specifications & Responsibilities:

  • Be professional and friendly when welcoming guests onto the concourse.
  • Duties will include serving alcoholic beverages, taking payment for drinks and dealing with members of the public.
  • Taking instruction from Team Leaders, Supervisors and Managers to ensure proper stock management/rotation and replenishment.
  • Carry a backpack weighing up to 20 kgs.
  • Take and fulfil orders accurately and use the EPOS system to do so.
  • Ensure all cash handling procedures are adhered to and processed accurately.
  • Maintain a fast-paced experience, service 2 hours before and throughout the football match.
  • Maintain a clean and organised working area throughout entire shift.
  • Leave work area and equipment in a pristine condition at the end of the shift.
  • Take pride in yours and your areas presentation and be a positive ambassador of the club for all events.
  • Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.

 

Food & Beer Mobile Sellers are expected to ensure compliance with all relevant Club policies including health and safety, as well as maintaining all relevant legal, regulatory, ethical and social requirements.  Food & Beer Mobile Sellers must always maintain a professional image when representing Liverpool Football Club and ensure confidentiality relating to any information gained regarding the Club and its personnel.

Additional Information:

PLEASE NOTE - successful applicants in some areas will be required to carry a backpack weighing 15 kilograms or more for the duration of a five-hour shift.

As this role requires handling alcohol applicants must be 18 or over. Experience of working in a similar environment is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield. 

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.

Hospitality Bar Staff

Term: Match Days - Casual Work

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.90 Per Hour

Application closing date: On going.

Reporting to our Bar Supervisors, Hospitality Bar Staff work in the hospitality suites in our Anfield Stadium looking after our guests.

Working as part of a team directed by our Bar Supervisors and Room Managers your will role will be to ensure that all our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and have an eye for detail. You must be able to work using your own initiative as well as working within a team. We want to you to be as passionate about great service as we are.

If you enjoy working and interacting with people, then we want to hear from you.

Key Person Specifications / Responsibilities:

  • Have a high level of confidence and dedication.
  • Perform well within a team, building and maintaining good relationships.
  • Ability to adapt to different working environments.
  • Adhere to strict stock control procedures
  • Have a good knowledge of beverages available on the bar menu.
  • Provide a welcoming atmosphere to all guests.
  • Ensure an exceptional standard of service to all customers.
  • Ability to deal with customer requests and queries efficiently.
  • Preparing the bar areas for service.
  • Assist in keeping the bar and front of house area clean and tidy.
  • Taking orders and serving drinks and occasionally food to customers.
  • Preparing requested drinks orders made by other members of the team.
  • Stock control and rotation throughout service including stock transfers and waste. 
  • Operating tills and the use of hand-held ordering systems.
  • Cleaning down the bar area.
  • Restocking all the fridges at the end of the shift.
  • Ability to multitask and prioritise during busy periods.
  • Willing to take on jobs to balance the teamwork load.
  • Abide by and enforce all licensing laws including challenge 25.
  • Attend mandatory and other training as required including online training.
  • Comply with all company policies and procedures.

 

Additional Information:

As this role requires handling alcohol applicants must be 18 or over. Experience of working behind a bar is desirable but not essential for this role.

Proof of eligibility to work within the UK must be provided at first interview.

By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.

Hospitality Food & Beverage Waiting Staff

Term: Match Days - Casual Work

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.90 Per Hour

Application closing date: On going.

Reporting to the Hospitality Room Supervisors & Room Manager, Food & Beverage Waiting Staff work in the hospitality suites and lounges in our Anfield Stadium looking after our guests. Working as part of a team directed by our Supervisors and Managers your role will be to ensure that all our customers have an enjoyable and memorable experience delivering a high standard of hospitality.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

If you enjoy working and interacting with people, then we want to hear from you.

Key Person Specifications / Responsibilities:

  • Polite, courteous, and presentable.
  • Have a professional and positive attitude.
  • Provide a welcoming atmosphere to all guests.
  • Happy to take direction.
  • Commitment to customer care with the ability to demonstrate it.
  • Maintain a proper dining experience.
  • Open to feedback and willing to offer suggestions to better the guest experience.
  • Organised in your work area and show great communication skills.
  • Adhere to strict stock control procedures
  • Clearing tables before and after meals.
  • Taking food and potentially drink orders where applicable to ensure prompt and accurate service.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Deliver service with a smile.
  • Attend mandatory and other training as required including online training.
  • Comply with all company policies and procedures.

Additional Information:

Experience of working in a similar environment is desirable but not essential for this role.  

As this role requires handling alcohol, applicants must be 18 or over.

Proof of eligibility to work within the UK must be provided at first interview.

By applying for this role, you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.

Match Day Steward

Term: Match Days - Casual Work

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.90 Per Hour

Application closing date: On going.

Liverpool Football Club is a multi-award winning club in respect of its stewarding operation. Our Stewarding team is amongst the best in the Premier League and we look to maintain that reputation going forward.

We are currently seeking to recruit new people to become part of the match day safety team as Crowd Stewards.

 

ROLE SPECIFIC KEY RESPONSIBILITES

  • To work as part of the stewarding team to deliver a safe event.
  • To ensure spectator compliance with stadium (Ground) regulations.
  • To assist with the safe circulation of spectators.
  • To prevent overcrowding.
  • To prevent and respond to incidents of disorder.
  • To be visible and accessible to spectators who may need any kind of assistance.
  • To carry out personal searches of spectators entering the stadium.
  • To compile clear written report cards when dealing with any recordable incident.

 

DESIRABLE PERSON SPECIFICATIONS

  • A clear and effective communicator.
  • An ability to remain calm in challenging circumstances.
  • An ability to produce clear well written incident reports.
  • A team player who shows a willingness to go the extra mile to assist supporters.

 

Additional Information:

Applicants who do not already possess L2 NVQ in Spectator Safety will be offered the qualification and MUST engage on the training within their first season in order to continue to be offered work as a Crowd Steward.

As this role is related to our safety certificate applicants must be 18 years or older. Experience of working in a customer service role is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.

Retail Catering Assistant

Term: Match Days - Casual Work

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.90 Per Hour

Application closing date: On going.

Retail Catering Staff work in one of our busy catering kiosks situated within our four stands as well as in our external fan zones. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment. 
Our Retail catering staff work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisors and Stand Manager.  
Successful candidates are expected to have a professional and friendly attitude when welcoming customers onto the concourse areas as we strive to provide our spectators with the best experience a football stadium could offer.  

We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.  You must be willing and able to follow instruction to ensure service runs successfully. This role could include working on a till, supporting till staff or using the in-seat delivery service.

Key Specifications / Responsibilities:

  • Provide full product knowledge of our menu that is on offer to spectators.
  • Adhere to and follow all procedures when processing payments with card. 
  • Maintain a fast-paced experience service 2 hours before and throughout the football match/event day.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Deal with colleague and customer requests and queries.
  • Take pride in yours and your kiosks presentation and be a positive ambassador of the club for all events.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.
  • Active listening skills to ensure all orders are taken correctly.
  • Polite, courteous and presentable at all times.

 

Due to the above applicants must be 18 or over. Food handling and till experience is desirable but not essential for this role.

Proof of eligibility to work within the UK must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.

Tour Guide

Term: Matchday & Non Matchday Hours Available

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £9.90 Per Hour

Application closing date: On going.

As a tour guide at LFC, you will be working as part of a team delivering an immersive, informative, and entertaining tour of Anfield Stadium to a varying range of groups sizes and ages, whilst displaying the highest standards of customer service and safety to our visitors in a fast-paced environment.

The successful candidate will have a passion for LFC and a good knowledge of football in general.

A team player who has an engaging personality, have excellent communication, storytelling, and public speaking skills. A customer service background is an advantage when controlling large groups in an enthusiastic, professional, and positive manner.

This is a casual position with shifts mostly, though not exclusively, allocated to weekends and school holidays. Good availability at these times is preferable.

Other duties included will be reception and audio guide distribution duties at our entrance desk and photograph duties in our interactive museum.

 

Key Person Specifications/Responsibilities

  • Good and clear communication skills
  • Good self-presentation
  • Confident and outgoing personality
  • A team player who can also work independently
  • A good knowledge of LFC
  • Ability to remain calm when dealing with emotional, difficult, or distressed people
  • Time management skills
  • Queue management skills
  • Reliable with good availability
  • Compliance with club policies
  • Compliance with club health and safety procedures

 

Additional Information

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

 Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Staff and Volunteers to share this commitment.