Event Day Staffing - Liverpool FC

Recruiting Now


Chefs - Commis Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for over approximately eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications in order to be considered for this role. Experience is desirable but not essential at this Level.

Please apply only if you are able to provide qualifications or references to support your application.

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Lead Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £14.00 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for approximately eight thousand covers on matchdays. Our Lead Chefs must have the personality and skill set to oversee the smooth running of a kitchen operation for a level of hospitality within the Stadium.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Sous Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £12.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for over approxiametly eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs - Vip Live Cook Box Chef - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Dependant on Chef grade

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team within a privileged environment?

Liverpool Football Club are looking for Chefs that not only have a high skill set but also have the personality to engage with and cook for VIP guests in Executive Suites on match days. This role will involve using state of the art live cook tables in the recently expanded new main stand.

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for approximately eight thousand covers on matchdays. Our Box Chefs must have the personality and skill set to oversee the smooth running of a bespoke kitchen operation for an executive suite within the Stadium for up to 24 guests.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Chefs – Chef De Partie - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £11.00 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Our hard working team of chefs need a new player... could this be you? Are you looking to bring some creativity and commitment to an expanding aspiring team?

Working in our newly refurbished kitchens our brigade of chefs are responsible for preparing, cooking and serving a high quality, fine dining menu for over approximately eight thousand covers on matchdays.

Because of the high standards and the demanding nature of this job, the successful candidates will need to have relevant catering industry qualifications and experience in order to be considered for the relevant Chef grade you have applied for.

Please apply only if you are able to provide qualifications or references to support your application.

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

Cleaning Operatives - Cleanevent Services Ltd

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £7.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

CleanEvent Services LTD and Liverpool Football Club

 

CleanEvent Services are recruiting cleaning operatives to join the team, working throughout the football season at Liverpool Football Club.

They are looking for motivated, hard working people to work on match days with possible shifts post and pre match days. A flexible approach to shifts and hours of work would be required for this position.

Duties could include the following: collection and removal of waste, emptying of bins, cleaning toilets, sweeping, mopping, and any other cleaning related duties. Training will be provided for any duties you are requested to carry out.

You will need to communicate with your colleague’s and receive and act on instructions from your supervisors and managers.

CleanEvent have a strict behaviour code to ensure safe work practices and a safe work environment for everyone.

They provide uniform for all new staff, training and safety guidance, a friendly staff room with a super team of current staff who are ready to show any new starter the ropes.

If you think that you fit the above criteria and you would be suited to a busy working environment this position could be for you and also offer further career opportunities with the company.

 

 

Proof of eligibility to work within the UK which must be provided at first interview.

Applicants must live within easy travelling distance from Anfield.

 

Concourse Support Team - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: £7.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We may not be able to offer you an interview if you apply for multiple roles.

 

We are looking for people to join our stewarding team who can help us ensure we get people into and out of the stadium safely and that our fans get the most efficient and professional service during their match day experience. You will work on our concourse areas to provide directions to fans on what services are provided in the stadium, where their seating is and where the food and beverage outlets are.

During half time you will work alongside the catering team to ensure we manage queues, that we help fans understand where they can get the food and drink they want to purchase and to ensure the fan flow works as well as possible to ensure during this very busy time that our fans get the best service.

If you have -

  • Good customer service skills
  • A positive and professional attitude
  • Good written and verbal communication skills
  • If you're reliable and flexible
  • 18 years+ (As this role is related to our safety certificate applicants must be 18 or over)
  • And eligible to work in the UK and already possess a National Insurance Number (Proof of eligibility to work within the UK which must be provided at first interview.)

Then we want to hear from you. 

 

Liverpool Football Club is committed to equality and diversity and applies this to our recruitment process. The Club is an equal opportunities employer and all applicants will be regarded fairly and be given equal opportunities irrespective of their race, religion, gender, sexual orientation, age or disability.

Food & Beer Mobile Sellers - Hawkers Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour plus sales incentive

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

As a Hawker you are responsible for achieving consistently high service standards by serving food and drinks from a backpack based at a fixed point on matchdays within the concourses at our Anfield Stadium.

Duties will include serving alcoholic beverages, taking payment for drinks and dealing with members of the public. We are looking for someone with a great personality and initiative to share their passion for the hospitality industry in delivering service with a smile.

For our hawkers that have a talent for selling we pay enhanced pay rates for every target that is met. The more you sell the more you can earn.

 

Key Person Specifications / Responsibilities:

  • Polite, courteous and presentable at all times.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced experience service 2 hours before and throughout the football match.
  • You will be working in a busy environment which requires a consistency in customer service, flexibility and being able to work well under pressure.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.
  • Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.

 

PLEASE NOTE - successful applicants in some areas will be required to carry a backpack weighing 15 kilograms or more for the duration of a five hour shift.

As this roles requires handling alcohol applicants must be 18 or over. Experience of working in a similar environment is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield. 

Hospitality Bar Staff - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Reporting to our Bar Supervisors, hospitality bar staff work in the hospitality suites in our Anfield Stadium looking after our guests.

Working as part of a team directed by our Bar Supervisors and Room Managers your will role will be to ensure that all of our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want to you to be as passionate about great service as we are.

If you enjoy working and interacting with people then we want to hear from you.

 

Key Person Specifications / Responsibilities:

  • Have a high level of confidence and dedication.
  • Perform well within a team, building and maintaining good relationships.
  • Ability to adapt to different working environments.
  • Have a good knowledge of beverages available on the bar.
  • Provide a welcoming atmosphere to all guests.
  • Ensure an exceptional standard of service to all customers.
  • Ability to deal with customer requests and queries efficiently.
  • Preparing the bar areas for service.
  • Assist in keeping the bar and front of house area clean and tidy at all times.
  • Taking orders and serving drinks to customers.
  • Preparing drinks orders made by other members of the team.
  • Stock control and rotation throughout service.
  • Operating tills and cash handling.
  • Taking and processing payments from customers.
  • Cleaning down the bar area.
  • Restocking all the fridges at the end of the shift.
  • Ability to multitask and prioritise during busy periods.
  • Willing to take on jobs to balance the team work load.
  • Abide by and enforce all licensing laws.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.

 

As this roles requires handling alcohol applicants must be 18 or over. Experience of working behind a bar is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Host Supervisor - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £10 per hour

Application closing date: 01/10/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Successful Host Supervisors will be required to manage all Hosts situated in Suites and lobby areas of a level of Hospitality at Anfield Stadium.

The Match Days that you would be expected to work can be on Saturdays and Sundays (various start times) as well as Mondays to Fridays (Start time from 2pm).

Hosts are cheerful, confident, professional, immaculately well-groomed and smartly presented individuals meeting and greeting our match day customers. As ambassadors for the Club and the first point of contact for our hospitality guests the customer service of the Hosts is vital to the match day customer experience.

Hosts are responsible for directing and escorting our guests to the restaurants or to their tables. In some areas they are also responsible for checking tickets and ensuring the safety of our guests.

Hosts are also responsible for ensuring the steady flow of customers to tables and letting you as the Supervisor know if there are any issues during service.

Management of the Hosts combines strategic planning, strong organisational skills with a high level of initiative. You should be a committed natural leader with strong man management skills, the ability to build a rapport with clients and staff alike and set the standards to sustain effort in order to achieve exceptional customer service.

Host Supervisors need to ensure that all Hosts within your team ensure that our guests have a smooth and safe day throughout the hospitality experience, while maintaining a high level of customer experience and creating long lasting memories.

You also need to be capable of developing a diverse team, by leading from the front, to act as a role model for the staff by showing a commercial awareness and a strong desire to succeed.

You will also need to be able to show a high level of commitment to home games to ensure consistency in these key positions.

 

Key Person Specifications / Responsibilities

  • To supervise the Host team within a hospitality area or floor.
  • Customer driven with superb attention to detail.
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief to all members of staff in your area.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Ensure customers are greeted in a friendly and warm manner using the Corporate Greeting.
  • To install a culture of continuous improvement, coaching the team to consistently meet the correct standards.
  • Supervise “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area
  • Practise good colleague and customer relations, encouraging your staff to work with other departments to ensure overall success.
  • Address all staffing and client issues as required
  • To adhere to all Health and Safety standards, Company Rules, regulations and policies
  • Delegate necessary tasks to be completed and ensure they are done to the standards set.
  • A strict dress code applies and all uniform is provided for you. You will ensure the uniform standards within your team remain consistent and of a high standard at all times.
  • Have a full understanding of the entry passes and safety procedures and ensure your team has the answers to obvious queries.

 

Additional Information:

As this role is related to our safety certificate applicants must be 18 or over. Experience of working in a supervisory customer service role is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Hospitality Servers And Bussers - Boot Room Sports Cafe - Season 17/18

Term: 2017/18 Season (Match days & non match day hours available)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: On going.

  • Apply for one job role only, we would advise applying for the role you feel you are best suited for.
  • Applicants who apply for multiple roles will not be considered for interview.

 

Reporting to the Boot Room Supervisors, our Servers and Bussers will look after our guests in the Boot Room Sports Café at Anfield Stadium on match days and potentially some non match days. Working as part of a customer focused hospitality team your role will be to ensure that all of our customers have an enjoyable and memorable experience.

We require you to be well presented, friendly, approachable and with an eye for detail. You must be able to work using your own initiative as well as working within a team. We want you to be as passionate about great service as we are.

Servers are the front lines of food and beverage customer service, taking orders, delivering food and cleaning up and resetting the table afterwards. Bussers aren't the front line of food service, but customer attentiveness and a neat appearance are still necessary. Bussers make sure Servers can focus on the guests and make sure that food comes out in a speedy manner.

If you enjoy working and interacting with people then we want to hear from you.

 

Key Responsibilities: 

  • Polite, courteous and presentable at all times.
  • Have a professional and positive attitude.
  • Provide a welcoming atmosphere to all guests.
  • Happy to take direction.
  • Commitment to customer care with the ability to demonstrate it.
  • Maintain a proper dining experience.
  • Preparing tables for meals.
  • Clearing up tables before and after meals.
  • Active listening skills to ensure orders are taken correctly.
  • Taking food and drink orders to ensure prompt and accurate service.
  • Being responsible for cash handling, presenting and collecting bills ensuring that payments are charged correctly.
  • Deal with customer requests and queries.
  • Complete additional duties requested by a Manager or Supervisor.
  • Deliver service with a smile.
  • Attend mandatory and other training as required.
  • Comply with all company policies and procedures.

 

As this roles requires handling alcohol applicants must be 18 or over. Experience of working in a restaurant or a conference and banqueting environment is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kiosk Catering Bar Staff - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Kiosk Bar staff work in one of our busy catering kiosks situated within our four stands as well as in our external fan zones. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment.

You will work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisors and Stand Manager. We want you to go above and beyond our customer expectations and ensure that all of our spectators have the best experience a football stadium could offer.

You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield. Some kiosks are restricted in size and you must be comfortable in working in a potentially confined space. You must be willing and able to follow instruction to ensure service runs successfully. We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers onto the concourse areas.
  • Polite, courteous and presentable at all times.
  • Learn the menu offered to be able to provide full product knowledge to spectators.
  • Take orders over the counter and input into our EPOS system.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced experience service 2 hours before and throughout the football match.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.
  • Candidates must have a pass at GCSE Maths or equivalent to prove numeracy skills which is a significant part of the job role.

 

A requirement of the role is to come into contact with alcohol and where necessary serve and move alcoholic products around the stadium.

Due to the above applicants must be 18 or over. Experience of food and cash handling is desirable but not essential for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kiosk Catering Staff - Entry Level - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: 08/10/2017

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Are you looking to gain your first work experience and have an interest in public catering? Then we could be looking for you…

Kiosk catering staff work in one of our busy kiosks situated within our four stands as well as in our new external fan zone areas. Each match our kiosks serve over 45,000 guests a variety of food and beverage products in an extremely fast paced environment.

You will work as part of a team that is directed by a Team Leader who in turn reports to the Concourse Supervisor and Stand Manager. We want you to go above and beyond our customer expectations and ensure that all of our spectators have the best experience a football stadium could offer.

You must be well presented with a friendly, approachable attitude who can show confidence when welcoming customers to Anfield. Some kiosks are restricted in size therefore you must be comfortable in working in a potentially confined space. You must be willing and able to follow instruction to ensure service runs successfully. We want candidates who are passionate about customer service, strive to go the extra mile but can also use their initiative if involved in a difficult situation.

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming customers onto the concourse areas.
  • Polite, courteous and presentable at all times.
  • Learn the menu offered to be able to provide full product knowledge to spectators.
  • Take orders over the counter and input into our EPOS system.
  • Active listening skills to ensure all orders are taken correctly.
  • Adhere to and follow all cash handling procedures when processing payments with cash or card. 
  • Maintain a proper fast paced experience service 2 hours before and throughout the football match.
  • Ability to follow stock rotation and replenishment procedures.
  • Maintain a clean, neat and tidy working area throughout every shift.
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

Experience of working in a similar environment is not required for this role.  

As responsible recruiters Liverpool Football Club will require all applicants under 18 to provide parental consent as part of the recruitment process.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any appropriate role within the Hospitality, Tourism and Events Department.

Applicants must live within daily travelling distance of Anfield.

Kitchen Porter - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football Club, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £7.50 per hour

Application closing date: On going.

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

This key behind the scenes role is based in the kitchens and wash ups situated around the stadium. There are two parts to this role:

Wash Up: you are required to ensure that all items used in the restaurant by our customers are cleaned and made ready for the following match using automated dishwashers. 

Portering: staff are required to ensure each back of house area is cleared of rubbish and left tidy at the end of each match.

The kitchen porter role is as important as any other in the stadium and is an excellent way to get into and gain an understanding of the catering and hospitality industry.

Previous experience is desirable, but applicants must be prepared to work hard under pressure and be dedicated to getting tasks done. 

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any relevant role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.

Staff Check In Assistants - Season 17/18

Term: 2017/18 Season (Matchdays - Casual Work)

Location: Liverpool Football CLub, Anfield Road, Anfield, Liverpool, L4 0TH

Salary: Starting from £8.25 per hour

Application closing date: 04/10/2018

  • Apply for one job role only, we advise applying for the role you feel you are best suited for.
  • We cannot offer you an interview if you apply for multiple roles.

 

Staff Check in Assistants will assist with the operation of the staff check in area for the catering and hospitality teams. Each match our check in area will help to mobilise and ready over 1800 staff members, this will be an extremely fast paced and pressured environment.

This role will help to assist with the check in including the checking off of staff who are on site, issuing accreditation and uniform, and preparation of our match day team. At the end of the match to assist with the collection of uniform and the checking out of staff for both retail catering as well as the corporate hospitality team.

You will work as part of a team that is directed by a Staffing Manager and in turn Staffing Officer. We want you to go above and beyond our customer expectations and ensure that all of our staff have the best experience that working at a leading football stadium could offer.

You should be a committed person with good management skills, the ability to build a rapport with customers and staff alike and help to set the standards to sustain effort in order to achieve exceptional customer service.

You also need to be capable of helping to develop a diverse team by acting as a role model for the staff. This is a practical role and you must have the stamina and ability to work under pressure and make decisions. You must be well presented with a friendly, approachable attitude and show confidence when welcoming staff and customers to Anfield.

Experience of working in a similar environment is preferred but not essential.

If you are passionate about customer service, strive to go the extra mile but can also use your initiative if involved in a difficult situation, then we want to hear from you….

 

Key Person Specifications / Responsibilities:

  • Show a professional and friendly attitude when welcoming match day team into the stadium.
  • Polite, courteous and presentable at all times.
  • To assist the staffing team within the check in area
  • Assist with the co-ordination of the staffing operation.
  • Customer focused with attention to detail
  • Direct, motivate, encourage and inspire your team to deliver the highest results.
  • To deliver a concise effective brief as required to members of staff in your area.
  • Strong communication, inter personal and team working skills, with the ability to problem solve.
  • Manage “On the Job” training, implementing it into your Match Day Team and assist with team training and development of your area.
  • Adhere to and enforce all cash handling procedures. 
  • Deal with colleague and customer requests and queries.
  • Comply and complete any company paperwork as and when requested.
  • Comply with all company policies and procedures.

 

Additional Information:

Due to the above all applicants must be 18 or over. Experience of working in a similar environment with managerial experience is desirable for this role.

Proof of eligibility to work within the UK which must be provided at first interview.

By applying for this role you consent to being considered for any role within the Hospitality, Tourism and Events Department.

Applicants must live within easy travelling distance from Anfield.